Job Description

Job Description

As an Associate L1 Intake Specialist at Wipro Technologies-USA, you will be a vital part of our Business Process Services team, primarily focused on delivering efficient and accurate processing of customer requests and documentation within a fast-paced environment. This role requires exceptional attention to detail, the ability to manage multiple tasks simultaneously, and a strong commitment to providing excellent customer service.

Key Responsibilities include:

• Performing a variety of clerical and administrative functions following established guidelines to support operational workflows.
• Operating under immediate supervision, effectively handling incoming customer communications via fax, email, and phone to identify and process requests accurately.
• Utilizing multiple tools and computer systems concurrently, including navigating through various computer screens to locate pertinent information and carry out assigned tasks.
• Exercising sound judgment and problem-solving skills to make independent decisions within the scope of the tools and processes provided.
• Quickly learning and applying new information and procedures to daily responsibilities, demonstrating learning agility.
• Maintaining a positive and professional demeanor that contributes to a productive and collaborative workplace.
• Monitoring queue systems such as Get Next to ensure timely handling and processing of requests, minimizing backlogs and improving workflow efficiency.
• Managing return mail and scanning documents into the workflow system accurately to maintain documentation integrity.
• Processing Enrollment Services Folder requests and related mail with high accuracy and attention to detail.
• Cataloguing member requests and correspondence received through email, fax, or postal mail by indexing and organizing documentation systematically.
• Coordinating and facilitating the mailing of necessary documentation to members, supporting the Work From Home (WFH) Customer Service team.
• Performing print services and other ancillary tasks as needed to support team objectives.
• Assisting with other duties as assigned to support team and business needs.

Minimum Qualifications and Core Competencies:

• A positive attitude with a sincere commitment to delivering superior customer service.
• High School Diploma or GED is required; further education is a plus.
• Experience range from entry level to up to 5 years in related clerical or customer service roles is acceptable; prior experience in a fast-paced office environment is advantageous.
• Proficient computer literacy, especially with Microsoft Office Suite applications, enabling effective task management and documentation handling.
• Physical ability to lift between 15-20 pounds as part of routine duties.
• Strong communication skills with the ability to convey information clearly and positively, fostering effective interactions with team members and customers alike.
• Comfortable multitasking and managing competing priorities efficiently while maintaining accuracy.
• Exemplifies core competencies such as client centricity, passion for results, execution excellence, collaborative teamwork, learning agility, problem-solving, decision making, and effective communication.

Wipro Technologies values diversity and inclusion and encourages applicants from all backgrounds, including those with disabilities, to apply. We are dedicated to creating an equitable workplace where every associate feels empowered to grow and succeed.