Job Description
Job Title:  PRODUCTION AGENT L1
City:  Tampa
State/Province:  Florida
Posting Start Date:  2/25/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Role Purpose

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs

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Primary Responsibilities:

· Understands the sensitivity and importance each call scenario presents and handles difficult situations diplomatically and with a professional demeanor

· Actively listens to understand the perspective of others

· Proactively identifies and pursues resolution of issues affecting customer service

· Receive, document, confirm, and resolve/route member, broker, and customer service issues to the appropriate cross-functional team for resolution

· Responds to incoming, telephonic, written or email inquiries from customers or providers regarding eligibility, benefits, claim status/issues, policies & procedures, reimbursement, claims filing and/or appeals/grievances

· May leverage service resources are effectively warm transfer calls to the appropriate area

· Meets or exceeds standards for accessibility, responsiveness, reliability and professionalism

· Meets or exceeds standard for productivity, quality, timeliness and accessibility

· Independently manages inquiry caseload to resolve inquiries in a timely, high-quality manner

· Contributes to high levels of member and client satisfaction by exhibiting timely responds to questions or issues, well developed communication skills and analytical approach to problem solving

 

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  • Primary Responsibilities:

    · Understands the sensitivity and importance each call scenario presents and handles difficult situations diplomatically and with a professional demeanor

    · Actively listens to understand the perspective of others

    · Proactively identifies and pursues resolution of issues affecting customer service

    · Receive, document, confirm, and resolve/route member, broker, and customer service issues to the appropriate cross-functional team for resolution

    · Responds to incoming, telephonic, written or email inquiries from customers or providers regarding eligibility, benefits, claim status/issues, policies & procedures, reimbursement, claims filing and/or appeals/grievances

    · May leverage service resources are effectively warm transfer calls to the appropriate area

    · Meets or exceeds standards for accessibility, responsiveness, reliability and professionalism

    · Meets or exceeds standard for productivity, quality, timeliness and accessibility

    · Independently manages inquiry caseload to resolve inquiries in a timely, high-quality manner

    · Contributes to high levels of member and client satisfaction by exhibiting timely responds to questions or issues, well developed communication skills and analytical approach to problem solving

     

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Required Qualifications:

· High School Diploma / GED OR equivalent work experience/School Documentation is required.

· Ability to work full-time, Monday - Friday and have the flexibility to work any of our 8-hour shift schedules during our business hours of 7:00am – 7:00pm CST including the flexibility to work occasional overtime given the business need

Preferred Qualifications:

· 2+ years’ industry experience in health care, preferably in a service role

· 1+ years of experience in a call center environment

· Previous experience in Financials within Health insurance industry

· Data entry experience

· Experience with OnBase

· Experience with LeaveSource

· Experience with Microsoft Office

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Deliver

No Performance Parameter Measure
1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

 

Mandatory Skills: Claims_Processing .

 

The expected compensation for this role ranges from $16/hr to $17/hr.

 

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

 

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

 

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.