Job Description
Job Title:  Team Lead
City:  Hyderabad
State/Province:  Telangana
Posting Start Date:  7/22/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Position: Team Lead

Wipro Band: B1

Voice/ Non-Voice: Non-Voice

Shift: 24*7 (Flexible to work in rotational shifts and week offs)

Qualification: Graduation & above

Experience: 24-48 months

Experience Breakup: BNon BPO - GIS Mapping + OSM

 

Essential Hiring Skills:

1. Minimum 4+ years of experience in GIS Mapping

2. 1.5 - 2 years of experience as Team Lead
3. Mandatory knowledge of OpenStreetMap(OSM)
4. Exposure to JOSM, iD editor, OSMCHA and GIS tools viz., ArcGIS, Qgis
5. Strong understanding of map editing, road network creation, POI mapping, geometry correction, and spatial data validation
6. Proven experience in team handling, task allocation, productivity tracking, and performance management
7. Proficiency in MS Excel, reporting dashboards, and data-driven decision-making
8. Strong numerical aptitude, with excellent analytical and problem-solving skills.
9. Excellent stakeholder management, communication, and client-facing skills
10. Ability to manage escalations, drive governance, and ensure operational compliance

 

Good to have Hiring Skills:
1. People management, coaching & mentoring
2. Stakeholder and client management
3. Performance management and employee engagement
4. SLA/KPI governance and operational excellence
5. Quality management and continuous improvement
6. Root Cause Analysis (RCA) and problem-solving
7. Conflict resolution and change management
8. Workforce planning, attrition, and shrinkage management
9. Advanced reporting, dashboard analysis, and data-driven decision-making
10. Project coordination and cross-functional collaboration
11. Process automation and transformation exposure
12. Strong communication and interpersonal skills
13. Excellent verbal, written, and presentation abilities.

 

Trainable Skills: Internal workflows & tools related to GIS - OSM - Mapping

 

Job responsibilities :

1. Collaborate with stakeholders from Wipro and the client to ensure timely achievement of deliverables.

2. Serve as a subject matter expert with deep knowledge of team-specific tools, workflows, and policies, acting as the liaison between management and operators.
3. Oversee execution of core teamwork orders and provide accurate reporting on progress and outcomes.
4. Lead and manage a team of operators, driving performance to meet defined SLAs.
5. Ensure delivery of project requirements, expectations, and timelines in alignment with customer priorities.
6. Assign daily tasks to operators based on project deadlines and client priorities.
7. Monitor operational quality and performance, implementing improvements where necessary.
8. Address workflow, modeling, and policy clarifications, escalating issues when required.
9. Identify opportunities for process improvement and actively support improvement initiatives.
10. Develop and maintain domain expertise in the workflows under your leadership.

 

Languages: English (Read/Write/Speak)

 

Nationality: Indian

 

Job Location: WFX

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Do

  • Ensure process is executed as per the client contract

    • Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes
    • Prepare notes from the huddle meetings and share it with the team
    • Prepare and share the performance data of the team with the client at the end of the shift
    • Interact with the client and prepare note to share updates and changes with the team
    • Review the performance on the key process metrices and conduct RCA to improve quality parameters
    • Prepare presentation on weekly and monthly performance data for the manager to be shared with the client
    • Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects
    • Be part of the discussion between manager and WFM team on forecast and number of agents required
    • Organize fun hours on Friday for the team to promote team engagement
    • Identify opportunities for automation within the account and share it with the manager
    • Provide details and data to the automation team to support the automation initiative

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  • Drive performance of the team on the identified metrices of the process 

    • Review last 6-8 weeks performance data (RAG) and identify low performers
    • Provide feedback and coach the outliers/ low performers to improve their performance metrices
    • Prepare Performance Coaching & Counselling Plan (PCCP) to document and support the low performers
    • Handhold the employees on performance on process and monitor for improvements
    • Identify training needs for new joiners especially and track their daily progress
    • Conduct process trainings as well as refresher trainings are provided to bridge the capability gap or if there is any change from the client’s end

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  • Stakeholder Interaction & Management 

    • Coordinate with internal and external stakeholders to ensure compliance and quality in the delivery for accounts
    • Interact and engage with the client manager to communicate and update progress against account plan, project delivery etc.
    • Participate in monthly review meetings with Account Delivery leadership  updating them on the status and progress of the account
    • Work with quality team to ensure the quality improvements as per the delivery standards of the contract
    • Provide timely assistance in case of an escalation and support resolution of escalations/ issues 

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  • Effective Team Management

  • Resourcing

    • Hire adequate and right resources for the team 
  • Talent Management
    • Ensure adequate onboarding and training for the team members to enhance capability & effectiveness
    • Build an internal talent pool and ensure their career progression within the organization
    • Manage team attrition 
    • Drive diversity in leadership positions

  • Performance Management

    • Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports
    • Ensure that the Performance Nxt is followed for the entire team

  • Employee Satisfaction and Engagement

    • Lead and drive engagement initiatives for the team
    • Track team satisfaction scores and identify initiatives to build engagement within the team
Mandatory Skills: Geographic Information Systems(Maps) .

 

Experience: 1-3 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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