Job Description
Role Purpose : The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists.
To be successful in this role, we’re seeking the following:
Bachelor’s degree in computer science, Engineering, Finance, or related field; advanced degree a plus
Proficiency in Python, C++, and/or C#, Messaging Queues (MQ/Kafka/EMS), Databases (SQL, Mongo DB) with hands-on experience in designing and developing Risk Management applications
10+ years of experience in software development, with a proven track record in Python and C++
Significant experience in financial services, specifically within Risk Management or related fields
Prior experience in building risk models, risk reporting frameworks, or risk data warehousing system
Experience with cloud-native development (AWS, Azure)
Familiarity with containerization technologies (Docker, Kubernetes)
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Deliver
| No | Performance Parameter | Measure |
| 1 | Process | No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT |
| 2 | Team Management | Productivity, efficiency, absenteeism |
| 3 | Capability development | Triages completed, Technical Test performance |