SAP FICO functional consultant

1. SAP FICO

3.1. JD

• SAP FICO Functional consultant to perform mapping, conceptual, technical design and other FI/CO supportive functions. This role will drive the design based on functional requirements in support of configuration changes to SAP.  
• Accounting background is desirable. Must have good communication skills and attention to detail.
• Experience in SAP FI and CO modules - General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), Cost and Profit Centre Accounting (CPA), Payment Processes, Encryption/Decryption.
• Configuration of SAP FI, CO modules based on business requirements.
• Experience in FI integration points with other SAP modules like MM, PM, PP, SD, SM, HR and PS.
• Cooperating with consultants from other modules such as MM, PM, PP, SD, SM and PS.
• Data Mapping - Mapping the source data element for each data element in the target environment.
• Gap Analysis - Finding the gap between As-Is and To-Be processes, ability to ask the right questions regarding business requirement gaps.
• Presenting conceptual and technical designs to Global SAP Team for validation, ability to speak to all functional parts and required configuration.
• The resource must have sound knowledge on SAP payment processes and encryption/decryption processes.
• Minimum of 10 years of experience in a full cycle implementation as well as in support projects.
• Minimum of 10 years SAP experience supporting General Ledger plus 3 or more of the following functions: Accounts Payable, Accounts Receivable, Financial Accounting, Management Accounting, Fixed Asset Accounting, Inter-company Accounting, Project System.
• Experience in EDI / Interface projects.

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Do

• Oversee and support process by reviewing daily transactions on performance parameters
  • Review performance dashboard and the scores for the team
  • Support the team in improving performance parameters by providing technical support and process guidance 
  • Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
  • Ensure standard processes and procedures are followed to resolve all client queries
  • Resolve client queries as per the SLA’s defined in the contract 
  • Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting 
  • Document and analyze call logs to spot most occurring trends to prevent future problems
  • Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
  • Ensure all product information and disclosures are given to clients before and after the call/email requests
  • Avoids legal challenges by monitoring compliance with service agreements

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• Handle technical escalations through effective diagnosis and troubleshooting of client queries
  • Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements 
  • If unable to resolve the issues, timely escalate the issues to TA & SES
  • Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
  • Troubleshoot all client queries in a user-friendly, courteous and professional manner
  • Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
  • Organize ideas and effectively communicate oral messages appropriate to listeners and situations
  • Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s

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• Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
  • Mentor and guide Production Specialists on improving technical knowledge
  • Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist 
  • Develop and conduct trainings (Triages) within products for production specialist as per target
  • Inform client about the triages being conducted
  • Undertake product trainings to stay current with product features, changes and updates
  • Enroll in product specific and any other trainings per client requirements/recommendations
  • Identify and document most common problems and recommend appropriate resolutions to the team
  • Update job knowledge by participating in self learning opportunities and maintaining personal networks

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Deliver