Job Description
Job Title:  Technical Lead
City:  Hyderabad
State/Province:  Telangana
Posting Start Date:  3/13/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Role Purpose

The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution

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Key Responsibilities: 

  • Will be responsible to develop and implement different applications and
    integrations from initiation to completion, tailored to the customer process requirements, key recommendations and process gap resolution. 
  • Creation/implementation/modification of ServiceNow SAM components such as REST API configurators 
  • Maintain technical documentation and assist/participate in QA and user training activities. 
  • Understanding of the project delivery lifecycle and processes and their implementation. 
  • Scripting (JavaScript) for different modules for writing Rules, Updating/creating workflows, APIs
    etc. 
  • Work with Technical Team Lead and Solution Architect to complete end-to-end implementation of ServiceNow SAM Pro, including initial setup and configuration. 
  • Customize and configure ServiceNow SAM Pro to meet specific organizational needs both US and UK instances. 
  • Work closely with stakeholders to gather requirements and translate them into technical
    solutions. 
  • Develop and implement publisher-specific packs and plugins as needed for software
    management. 
  • Collaborate with cross-functional teams to integrate SaaS applications with ServiceNow SAM
    Pro. 
  • Manage and oversee the entitlement upload process for in-scope software publishers. 
  • Perform regular reconciliation of deployment details received from integration sources. 
  • Troubleshoot and resolve any issues related to ServiceNow SAM Pro implementation and
    integrations. 
  • Create and maintain documentation, including technical specifications and user guides. 
  • Provide training and support to end-users and ensure effective adoption of ServiceNow SAM
    Pro. 
  • Stay up-to-date with industry best practices and ServiceNow updates to optimize the software
    asset management process. 
  • Participate in continuous improvement initiatives to enhance the efficiency and effectiveness of
    software asset management processes. 
  • Understand detailed requirements and own your code from design, implementation, test
    automation, and delivery of high-quality solutions to our customers. 
  • Solving complex problems in a highly dynamic and agile environment. 
  • Having a strong focus on code quality and reusability. 

Basic Requirements: 

  • B.E./B.Tech in Computer Engineering or an equivalent education preferred 
  • 5-7 years of relevant experience in design and development with ServiceNow platform. 
  • Proficiency in scripting including JavaScript, CSS, HTML, Angular with experience in REST API
    integration will be a plus. 
  • Proficiency with ServiceNow framework and good understanding of UI Scripting, UI Action, UI
    Policy, UI Macro, Business Rules, Workflow development, ServiceNow administration, Reporting
    in ServiceNow, SQL, Database view in ServiceNow. 
  • Experience across Waterfall and Agile project methodologies. 
  • Dynamic team player with good verbal and written communication. 
  • Experience on one or more ITSM, CSM or other SNOW modules. Implementations will be a big
    plus. 

Preferred Requirements 

  • ITIL Certified. 
  • ServiceNow CSA. 
  • ServiceNow CAD. 
  • Any additional ServiceNow certifications will be a plus 

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Mandatory Skills: Servicenow-Development .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.