Job Description
Job Title:  Technical Lead
City:  Hyderabad
State/Province:  Telangana
Posting Start Date:  6/1/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

 

Role Purpose


The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations

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Key Responsibilities

  • Design and develop ITSM modules (Incident, Problem, Change, Request, Service Catalog)
  • Implement and manage ITOM modules including Discovery, CMDB, and Service Mapping
  • Configure and maintain Discovery schedules, probes, sensors, and patterns
  • Develop and maintain CMDB data model, relationships, and governance policies
  • Implement Service Mapping (top-down and tag-based approaches)
  • Integrate monitoring/event tools with ServiceNow (Event Management)
  • Develop automation using Flow Designer and Integration Hub
  • Customize workflows, UI policies, and business rules
  • Perform data reconciliation and CMDB health improvements

 

Required Skills & Qualifications

  • Strong experience in ITSM development
  • Hands-on expertise in ITOM (Discovery, CMDB, Service Mapping)
  • Strong understanding of CMDB data model and CSDM framework
  • Experience in configuring probes, sensors, and discovery patterns
  • Proficiency in JavaScript, Glide APIs, Flow Designer
  • Experience with REST/SOAP integrations and MID Server
  • Knowledge of ITIL processes and service lifecycle

Preferred Skills

  • Exposure to cloud discovery (AWS, Azure, GCP)
  • DevOps and CI/CD integration experience

Certifications

  • ServiceNow Certified System Administrator (CSA) – Mandatory
  • Certified Implementation Specialist – ITSM – Preferred
  • Certified Implementation Specialist – ITOM – Mandatory
  • ServiceNow Certified Application Developer (CAD) – Good to have

Prerequisites

  • Bachelor’s degree in Computer Science / IT or related field
  • 5–8 years of ServiceNow development experience
  • Minimum 3+ years of ITOM (Discovery/CMDB/Service Mapping) experience

 

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Mandatory Skills: ServiceNow Integrations and Automation .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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