Job Description
Job Title:  Technical Support Specialist
Req Id:  92112
City:  Atlanta
State/Province:  Georgia
Posting Start Date:  9/4/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Technical Support Specialist (Onsite – Atlanta)

The Technical Support Specialist will support the client’s technology and experience teams by ensuring IT infrastructure, AV systems, and demo environments are deployed, maintained, and secured to deliver high-quality customer engagements. This role also provides event support before, during, and after sessions, ensuring smooth operations and excellent customer experiences. The specialist acts as the first point of contact for IT-related issues and escalations — serving as the onsite technical lead.

Role Requirements

  • 3+ years of IT support experience (in-person preferred; strong virtual support considered).
  • Knowledge of enterprise technologies (Windows, Azure, O365, Teams, Surface, etc.).
  • Experience with collaboration devices (Teams Rooms, Surface Hubs) strongly desired.
  • AV systems experience (Logitech, Extron, Crestron) preferred.
  • Strong customer service mindset with proactive ownership.
  • Excellent communication skills; event/presentation support a plus.
  • Organized, self-directed, and collaborative team player.
  • Fluent in English and the local site language.

Key Responsibilities

  • Provide onsite smart-hands support for network and compute infrastructure.
  • Rack/stack, configure, and decommission hardware; manage incidents for WAN, LAN, WLAN, servers, and storage.
  • Oversee VLAN setup, monitoring, documentation, and server room operations.
  • Deploy, configure, and test demo/presentation technologies; perform daily readiness checks and maintain inventory.
  • Support content management systems; provide basic training and user guides to presenters.
  • Administer local Azure sub-resources (identity, storage, compute, networking); provision/monitor resources; provide reporting.
  • Act as first-line AV support; operate equipment during events; coordinate vendor maintenance; support presenters with setup/testing.
  • Deliver event support including pre-event testing, live troubleshooting, and post-event recovery.
  • Schedule and coordinate IT/AV vendors; ensure service standards are met.
  • Track warranties, manage repairs/upgrades, recommend improvements, and coordinate disposal of retired hardware.
  • Serve as escalation point for local issues; provide reporting/updates; participate in operational meetings; align with event calendars.

 

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Mandatory Skills: Technical Support .

 

Experience: 3-5 Years .

 

Expected annual pay for this role ranges from $45,000 to $110,000 . Based on the position, the role is also eligible for Wipro’s standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
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Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.