Job Description
Job Title:  Techno Functional Consultant - L1
Req Id:  92462
City:  Bengaluru
State/Province:  Karnataka
Posting Start Date:  9/10/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

WO value -250k

Location - PAN India

Job Description:

We are looking for a highly skilled and experienced ServiceNow Developer with over 7 years of hands-on expertise in developing and customizing solutions on the ServiceNow platform, with a strong focus on IT Service Management (ITSM) and IT Operations Management (ITOM) modules. The ideal candidate will work closely with architects, product owners, and cross-functional teams to deliver high-quality ServiceNow solutions aligned with business needs.

Key Responsibilities:

  • Design, develop, and customize ServiceNow applications and modules, with a primary focus on ITSM (Incident, Change, Problem, Request, Knowledge) and ITOM (Discovery, CMDB, Event Management, Orchestration).
  • Create and configure Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, and Workflows.
  • Implement and manage ServiceNow Discovery, MID Servers, and CMDB health.
  • Develop integrations between ServiceNow and external systems using REST/SOAP APIs, IntegrationHub, and custom integrations.
  • Participate in gathering requirements, translating them into functional/technical specifications, and delivering robust solutions.
  • Optimize performance and scalability of ServiceNow instances.
  • Participate in testing, QA, and production deployment activities.
  • Create and maintain technical documentation for implementations and customizations.
  • Collaborate with platform architects and business stakeholders to ensure alignment with the overall ServiceNow roadmap.

    Required Skills & Experience:

    • 7+ years of hands-on experience in ServiceNow development and administration.
    • Strong experience in core ITSM modules and ITOM components like Discovery, CMDB, Event Management, Orchestration, and Service Mapping.
    • Proficient in JavaScript, Glide API, and Flow Designer.
    • Deep understanding of CMDB structure, data models, and dependency mapping.
    • Experience working with MID Servers, credentials management, and probes/sensors.
    • Expertise in building custom applications and configuring portal widgets (Service Portal).
    • Solid knowledge of Access Control Rules (ACLs), UI Policies, and Data Policies.
    • Experience with version upgrades, clone management, and patching activities.
    Familiarity with Agile/Scrum development practices.

  • Preferred Qualifications:

    • ServiceNow Certified System Administrator (CSA) – Mandatory
    • Certified Implementation Specialist (CIS) in ITSM or ITOM – Preferred
    • Exposure to DevOps, App Engine, or SecOps is a plus
    • Experience working in large enterprise environments is desirable

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Do

1. Bridging the gap between project and support teams through techno-functional expertise

  • For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment
  • Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines
  • Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch
  • Support the solutioning team from architectural design, coding, testing and implementation
  • Understand the functional design as well as technical design and architecture to be implemented on the ERP system
  • Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production
  • Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions
  • Write code as per the developmental standards to decide upon the  implementation methodology
  • Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise
  • Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency
  • Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly
  • Support on-site manager with the necessary details wrt any change and off-site support

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2. Skill upgradation and competency building

  • Clear wipro exams and internal certifications from time to time to upgrade the skills
  • Attend trainings, seminars to sharpen the knowledge in functional/ technical domain
  • Write papers, articles, case studies and publish them on the intranet

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Deliver

No. Performance Parameter Measure
1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT
2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised
3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter

 

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Mandatory Skills: ServiceNow - IT Service Management .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
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