Job Description
Job Title:  Techno Functional Consultant - L1
Req Id:  95684
City:  Mumbai
State/Province:  Maharashtra
Posting Start Date:  9/18/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Role Purpose

The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution

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  • Incident Management

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  • The position requires a minimum of 4 years relevant Application support analyst in investment banking experience.

    Certifications: ITIL will provide an advantage.

     

    Education Required:

    Bachelor’s or Master’s degree in Business Administration, Information Technology or related field.

     

    Primary skills

    • Domain knowledge: Expertise in supporting banking applications and their users.
    • ITIL V3: Strong expertise in Incident management, Change Management & Problem Management
    • Critical and analytical thinking: capability to analyze complex business problems, prioritize requirements, and propose innovative solutions.
    • Technical skills : SQL, Unix, Microservices, CI/CD tools
    • Communication: Strong expertise in communication oriented to business users and management.
    • Monitoring: ability to effectively monitor infrastructure, functional (logs) and performances of applications (Dynatrace is a must)
    • Problem Solving: ability to identify, analyze, and propose action plan to anticipate any incidents before user detection and be able to tackle the recurrent ones
    • Knowledge management: Ability to create and maintain the proper documentation for IA chatbot Purpose - proficiency for documenting system requirements and workflows, familiarity with documentation system (e.g. confluence, JIRA, …).

    Secondary skills

    • Agile methodologies: understanding of agile frameworks like Scrum or Kanban and related project management tools (JIRA).
    • Banking knowledge : knowing about CIB banking ecosystem – Finastra Trade Innovation Plus tool will provide an advantage
    • Project management: experience leading and delivering small projects with several contributors & represent Production by giving prerequisites for support activities during new project or new release

     

     

     

     

     

      Other Professional Skills and Mindset

    • Client oriented: Strong focus on understanding and meeting client needs with commitment to deliver high-quality solutions.
    • Team player: Ability to support colleagues in achieving shared goals and go extra mile.
    • Rigorous: Attention to details and commitment to deliver high-quality and reliable results.
    • Resilience: Work on complex systems and in a challenging international work environment.
    • Passionate / curious: Genuine enthusiasm for technology and continuous learning.
    • Proactive: Ability to take initiative and anticipate / address challenges before they arise. Actively look for opportunities to improve processes and suggest any improvements.
    • Problem Solving: Strong analytical and problem-solving skills.
    • Communication: Excellent verbal and written English communication skills.
    • Collaboration: Proven ability to work effectively in a collaborative, fast-paced environment.

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2. Skill upgradation and competency building

  • Clear wipro exams and internal certifications from time to time to upgrade the skills
  • Attend trainings, seminars to sharpen the knowledge in functional/ technical domain
  • Write papers, articles, case studies and publish them on the intranet

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Deliver

No. Performance Parameter Measure
1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT
2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised
3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter

 

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Mandatory Skills: ITIL Incident Mgmt .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
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