Job Description
Job Title:  Customer Services Advisor (Telford)
Req Id:  93371
City:  Telford
State/Province:  Shropshire
Posting Start Date:  9/11/25

About Servaada, a Wipro company:

 

Servaada is Wipro's UK entity, authorised by the FCA (the UK financial services regulator) to undertake regulated activities on behalf of its clients, as an outsourced service provider
Job Description: 

Job Description

Customer Service Advisor 

Monday to Friday, 08:30am - 5:30pm

40 hours per week 

Telford, TF3 4NB 

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Are you passionate about helping people and making a real difference in their lives? If so, you may be interested in our Customer Services team where you will be offering front line support to our customers

 

We are looking for someone who is ready to dive into the world of life and pension policies, delivering top-notch service that puts our customer first. Working in our fast-paced Contact Centre, you will be handling a mix of inbound and outbound calls, aiming to resolve things first time and in the right way.

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What you will be doing..

 

  • Handling calls to and from customers about their life assurance, savings, investments, or pension plans, confidently, making sure every customer feels heard and supported 
  • Respond to and resolve customer queries from different teams with empathy, maintaining high standards of service 
  • Maintain accurate records and documentation in line with company processes and regulatory requirements 
  • Spotting opportunities to improve how we do things and sharing your ideas 

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What we’re looking for ..

 

  • Great communication skills and a natural ability to listen 
  • Strong communicators who can listen, simplify complex information, and stay calm under pressure 
  • Adaptable problem-solvers, with attention to detail and comfortable using multiple IT systems including Microsoft Office (Word & Excel) 
  • A team player who is open to feedback and always looking to improve

 

 

Short Description

Application of Individual Conduct Rules

 

Standard of conduct is reasonable under all circumstances relating to

  • Must act with integrity
  • Must act with due skill, care and diligence
  • Must be open and cooperative with the FCA and other regulators
  • Must pay due regard to the interests of customers and treat them fairly
  • Must observe proper standards of market conduct

Long Description

Why join us?

 

You will be part of a supportive team that is all about doing the right thing for our customers. You will receive the training you need, the support to grow, and the chance to make a real impact.

 

Start your application today!

Equal Opportunities:

 

Servaada is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants welcome.
Information at a Glance

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