Job Description

About the Role:

• To successfully deliver Transition activity in accordance with the governance and control framework, with strong adherence to the ethos of protecting outcomes to customers
• To operate to the compliance and governance standards for this Company and demonstrate strong control related behaviours for all areas under management.
• To lead teams to deliver a quality Customer Services offering; front office contact centre and back office processing of monies in and out and general servicing.
• To deliver a service that is cost efficient, with optimum use of resources available

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Essential Skills:

• Ability to negotiate, problem solve and influence to achieve results
• Excellent stakeholder management skills and experience of cross team working
• Strong planning and organisational skills
• Strong operational leadership evidencing delivery through others
• Proven experience in building strong working relationships
• Role model behaviours in line with the corporate personal and leadership imperatives
• Proven planning ability in relation to service, resource and budgets

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Personal Attributes:

• Strong Operational delivery experience and proven experience of strategy delivery
• Proven success in budget management
• Evidence of building and managing effective stakeholder and peer relationships
• Proven success in Leadership and service management through delivery of strategic objectives
• Evidence of embedding a strong performance culture, that supports the business behavioural imperatives
• Evidence of building a positive working environment where staff feel part of and a key contributor to company growth and success
• Ideally educated to degree level or equivalent