Requirement

Knowledge, Skills, and Experience
Education
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Bachelor’s degree in Business, Technology, Engineering, Information Systems, or a related field.
Experience
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3+ years of proven experience in a Product Owner, Product Manager, Business Analyst, or similar role.
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Experience working in Agile and cross-functional delivery environments.
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Experience in telecommunications, digital platforms, e-commerce, or service operations is strongly preferred.
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Experience managing digital products, customer journeys, or operational platforms.
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Familiarity with system integration environments and complex stakeholder landscapes.
Knowledge
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Strong understanding of Agile/Scrum methodologies and product delivery principles.
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Good understanding of customer journey design and digital product development.
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Knowledge of telecommunications products and processes, such as mobile, broadband, prepaid/postpaid, billing, onboarding, and self-service.
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Familiarity with OSS/BSS, CRM, billing, order management, and customer service platforms.
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Understanding of data privacy, compliance, and regulatory considerations within telecom or digital industries.
Skills
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Strong product backlog management and prioritization skills.
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Ability to write clear and structured user stories and acceptance criteria.
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Strong analytical and problem-solving skills.
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Excellent stakeholder management and communication skills.
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Ability to work effectively in a complex, fast-paced, and changing environment.
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Strong decision-making and negotiation capability.
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Customer-centric mindset with strong business acumen.
Technical/Tool Proficiency
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Experience with product and collaboration tools such as Jira, Confluence, Azure DevOps, Miro, or similar.
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Comfortable working with analytics dashboards, reporting, and performance metrics.

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This Product Owner role is related to two different initiatives:
Proactive Management

• Product Owner role for new development team focused on Proactive Management. Goal is to develop multiple use cases to proactively inform customers based on relevant data trigger (from source systems) & business logic (N8N platform) like roaming cost, bill shocks aspects to reduce / deflect customer interactions.

Agent-to-Agent Feedback

Product Owner role for a new React development team focused on delivering a portal for 1750 service agents to capture & submit       feedback to other agents in case of:

• Share individual compliments from customer / agent
• Share feedback about wrong answer given to customer / wrong process followed to prevent future impact
• Manager flow to validate & approve feedback before sending to recipient.
• Agent & Managers Dashboard to see insights about send & received feedback including the classification.

Key Accountabilities

• Own, manage, and prioritize the product backlog to ensure optimal value delivery and delivery commitments.
• Provide clear acceptance criteria and make decisions regarding scope and priority.
• Work closely with Agile development team to support planning, refinement, delivery, testing, and acceptance.
• Collaborate with stakeholders across commercial, IT, customer operations, legal, compliance, finance, and network domains.
• Ensure solutions are in line with IT Strategy & Architecture, compliant with applicable regulatory, privacy, security, and operational standards.
• Manage dependencies across teams, systems, and business functions