Job Description
We are excited to offer you this new opportunity at Wipro Technologies, one of the biggest brands in industry at this moment with a well-established history in various domains.
As part of this project, your role as HRO Team Leader will be to build and co-manage a strong relationship with our client organization and perform based on defined SLA and KPIs.
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Job requirements:
- Overall delivery and accountability of service center delivery
- Is well versed with in-scope processes/ activities.
- Monitors processes/ team performance
- Enables team to resolve issues/ bottlenecks & provide consistent delivery
- Maintains client relationship
- Drives overall staffing and recruitment planning
- Escalation management
- Enforces quality standards
- Conducting process optimization/ improvement drives.
- Ensures support from relevant teams to run projects/ process transformation objectives
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Candidate’ profile:
- Advanced level of English and Spanish
- 6-8 years of experience in HRO processes
- People & Performance Management
- Quality management
- Teamwork and engagement skills
- Coaching and Feedback delivery
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Benefits for working with us:
- Competitive salary with attractive set of social benefits:
- Private Pension Plan;
- Monthly Benefit budget;
- Medical insurance;
- Life insurance;
- Christmas bonus;
- Childbirth allowance;
- Great career opportunity to work for one of the biggest brands in the world in a unique work environment;
- Personal development in a multinational working environment through nice extracurricular activities with the team;
- Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility (CSR) projects;
- Professional development through a variety of training programs (hard/soft skills within WILearn/Udemy platforms);
- Extra annual leave days depending on tenure within Wipro;
- BOOKSTER opportunities;
- Nice designed and central business office;
- Fruits, coffee and tea on the house;
- Winner Circle Points (WCP) & Long service award (LSA) platforms which offers the possibility of both non-monetary and monetary recognition;
- Employee Assistance program;
- Employee Referral Program with attractive incentive schemes
- The promise of an enjoyable first impression after discussing with any of our recruitment colleagues.
Experience: 5-8 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.