Job Description

We are excited to offer you this new opportunity within Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains.

As part of this project, your role as OTC Specialist with English will be to build and co-manage a strong relationship with our client organization and perform based on defined SLA and KPIs.

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Job requirements:

• Billing and dispatching
• Prepare ageing reports, review aged debtor's, compute & book bad debts provisions
• Customer Master Data management
• Reconcile customer payments and invoices, collection
• Unallocated cash management
• Process bank statements, cash flow forecast & variance reporting
• Customer and bank statements posting and reconciliation
• Investigate and solve discrepancies and variations
• Process customer refunds or adjustments
• Ensure successful resolution for open questions and tickets
• Manage customer credit limit
• Reporting process & reconciliations
• Manage queries from different parties
• Support internal/external audit
• Participate in testing and implementing new systems, projects or procedures
• Prepare and update documentation as appropriate
• Propose, drive and implement various / special projects and improvements
• Ad-hoc requests
• Other MEC and reporting activities
• Meeting targets, deadlines, SLAs
• Keeps track of volumes and quality of deliverables and reports at appropriate levels
• Training for newcomers
• Create different reports, dashboards for Business / internal purpose
• Act as an escalation point for issues raised by the client. Ensuring the fast resolution of these issues

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Candidate’ profile:

• Graduate/Experience in Accounting/Economics
• Exposure to Navision, Oracle is an advantage
• Previous work experience in OTC
• Good domain knowledge
• Proficiency in English
• PC literate in MS Office especially MS Excel
• Strong verbal/written communication skills
• Hard Working/Willingness to stretch
• Self driven in problem analysis and solving
• Drive for performance, results and improvements proactively
• Team player, open and co-operative
• Stakeholder management
• Able to handle escalations and business review sessions
• Open to travel if case

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Benefits for working with us:

• Competitive salary with attractive set of social benefits:
• Private Pension Plan;
• Monthly Benefit budget;
• Medical insurance;
• Life insurance
• Christmas bonus;
• Childbirth allowance;
• Relocation package for candidates willing to relocate;
• Great career opportunity to work for one of the biggest brands in the world in a unique work environment;
• Personal development in a multinational working environment through nice extracurricular activities with the team;
• Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility (CSR) projects;
• Professional development through a variety of training programs (hard/soft skills within WILearn/Udemy platforms);
• Extra annual leave days depending on tenure within Wipro;
• BOOKSTER opportunities;
• Nice designed and central business office;
• Fruits, coffee and tea on the house;
• Winner Circle Points (WCP) & Long service award (LSA) platforms which offers the possibility of both non-monetary and monetary recognition;
• Employee Assistance program;
• Employee Referral Program with attractive incentive schemes
• The promise of an enjoyable first impression after discussing with any of our recruitment colleagues