Job Description

We are excited to offer you this new opportunity with Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains.

As part of this project, your role as Procurement Services Group Leader will be to build and co-manage a strong relationship with our client organization and perform based on defined SLA and KPIs.

͏

Responsibilities:

• Work with the team to ensure all incoming Procurement Services requests: PR to PO / RFX/ Contract Management are responded/treated on a day-to-day basis within the given language scope and within the agreed SLA and accuracy
• Meeting SLAs, Dashboard Reports, Handling client calls, Escalation process
• Manage all Procurement Services related processes on operational, policy, process, procedure, technical and migration documentation
• Direct communication with the client, addressing any escalations, ensuring timeliness and qualitative delivery and reporting
• Resolve/monitor resolution for all complex queries captured and recorded by team leaders, providing guidance on the tools and processes in scope
• Monitoring of Backlog and proactively follow up with assigned Teams
• Promote improvement initiatives - initiate and lead continuous improvement initiatives
• Comply with the quality assurance procedures
• Use problem management information proactively to assist in the recognition and prevention/resolution of recurring problems
• Perform problem analysis, trending and reporting, including root cause analysis for escalations
• Create different reports for Business / internal purpose; prepare daily, weekly and monthly reports
• Provide support to the various end users & managers
• Ensure adherence to process essentials and compliance to customer requirements
• Ensure the team is kept motivated and be responsible for performance evaluation (including 1on1 with all direct reports)

͏

Skills required:

• Foreign languages skills:
• Advanced English language skills (written, reading and spoken)
• French language would be an advantage
• Excellent domain knowledge – Procurement / Customer Services / Quality initiatives
• Very good verbal/written communication skills
• Focused on process improvements
• Problem analysis and problem solving
• Strong customer focus orientation along with team spirit
• Excellent Management skills
• Ability to work with MS Office software packages (Excel and PPT especially), SAP/ARIBA
• Proactivity: assuming responsibility, actively involved
• Ability to work with numbers and large amounts of information
• Ability to keep tight deadlines, Planning and organizing capacity

͏

Benefits:

• Competitive salary with an attractive set of social benefits:
• Private Pension Plan;
• Monthly Benefit budget;
• Medical insurance;
• Life insurance;
• Christmas bonus;
• Childbirth allowance;
• Great career opportunity to work for one of the biggest brands in the world in a unique work environment;
• Personal development in a multinational working environment through nice extracurricular activities with the team;
• Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility (CSR) projects;
• Professional development through a variety of training programs (hard/soft skills within WILearn/Udemy platforms);
• Extra annual leave days depending on tenure within Wipro;
• BOOKSTER opportunities;
• Nice designed and central business office;
• Fruits, coffee and tea on the house;
• Winner Circle Points (WCP) & Long service award (LSA) platforms which offers the possibility of both non-monetary and monetary recognition;
• Employee Assistance program;
• Employee Referral Program with attractive incentive schemes
• The promise of an enjoyable first impression after discussing with any of our recruitment colleagues.