Job Description

Wipro Romania, part of global IT and consulting leader Wipro Ltd., has grown significantly since 2007. With over 2000 employees from 21+ nationalities, it supports 50+ clients, offering a collaborative, inclusive work environment and professional growth opportunities. 

As part of this project and a new team, your role as Travel and Expenses Helpdesk Officer will be to build and co-manage a strong relationship with our client organization and perform based on defined SLA and KPIs, within energy and utility client industry.

Key Responsibilities

• Fluency in English and Italian;
• At least 1 year of experience in Customer Support/Procurement/Finance/Helpdesk;
• Very good analytical and problem-solving skills;
• Numerical competencies;
• Customer-oriented;
• Ability to adhere to TAT and timelines;
• Attention to detail;
• Active listening combined with excellent written and verbal communication competences;
• Knowledge of T&E (Travel & Expense) or Finance domains.

Required Skills and Experience:

• T&E Helpdesk Officer main attribution is to offer effective customer assistance (client users and suppliers) concerning its requirements to solve problems;
• Ensures that the problems are accurately registered in the ticket application when received via e-mail, phone or chat;
• Ensures that the phone/chat line is open at the beginning of the work program;
• Answer Customer calls/emails/chats and providing guidance regarding the business travels and expenses;
• Acts as single point of contact for the customer and communicates relevant information to ensure the customer’s satisfaction;
• Communicates the problem status and time to resolution to affected personnel; provides to the customers a continuous visibility on the occurred situation/problem;
• Ensures a structured and high-quality communication related to the open cases;
• Creates tickets to the IT support team whenever necessary

Location:

- Timisoara, Romania - Hybrid

Benefits:

· Attractive compensation package with a diverse set of social benefits (Private Pension Plan (Monthly Benefit budget, Medical insurance, Life insurance, Christmas bonus etc)

· Great career opportunity to work for one of the biggest brands in the world in a unique work environment

· Open-concept offices designed for both team work and relaxation with ping pong, billiards, foosball etc

· Child Birth Allowance

· Sport events sponsorship for employees

· Complex Record & recognition scheme ( both non-monetary and monetary options)

· Monthly subscription @ Bookster - the first modern library for companies in Romania

· Employee Referral Program with attractive incentive schemes

· Extra annual leave days depending on the total length of working experience at Wipro

· Growth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms as well as through internal & external trainings and certifications

· Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility projects

This position offers a chance to be part of a forward-thinking company that values innovation and a progressive approach to technology. Interested candidates are encouraged to apply and join the team where they can make a significant impact.

Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants welcome.

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