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Title:  Administrator - L2

Requisition ID:  57254
City:  Tokyo
Country/Region:  JP
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose

The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction

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  • Resident Technicians: 4+ years of experience; expertise in AV systems, hardware support, and network troubleshooting.
  • Dispatch Technicians: 2+ years of experience; capable of troubleshooting diverse technical issues across locations.
  • We have to work during local business hours of that specific location. Expertise on local language with English written and communication expertise
  • Experience with troubleshooting and managing AV systems (Crestron, Extron, Teams Rooms).
  • Strong communication skills, with a customer-focused approach to resolving issues.
  • Ability to adapt to evolving environments, displaying flexibility and innovation in service delivery.

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Deliver

No Performance Parameter Measure
1.   100% adherence to SLA/ timelines
Multiple cases of red time 
Zero customer escalation
Client appreciation emails 

 

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  • Provide first-level onsite support for hardware, AV systems, device management, and basic networking.
  • Act as the primary point of contact for onsite support, including issue registration, classification, and restoration of failed IT services.
  • Collaborate with internal teams to ensure seamless ticket dispatch and support across various service areas.
  • Exhibit superior customer service by effectively communicating and assisting clients, while promoting a positive user experience.
  • Manage and troubleshoot Microsoft devices, AV setups (Extron, Crestron), and conference room equipment, ensuring functionality during events.
  • Contribute to AV event support, assisting with setup, troubleshooting, and post-event shutdown.
  • Maintain inventory of devices, spare parts, and equipment, ensuring timely replacements and repairs.
  • Certifications: CompTIA A+, CTS (Certified Technology Specialist), Azure Fundamentals, or equivalent.

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Mandatory Skills: Desktop Support .

 

Experience: 1-3 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

 

 

Job Description: Onsite & Dispatch Technician

The Onsite & Dispatch Support team plays a key role in providing exceptional first-level support for Microsoft’s diverse technical environment. While the primary focus is on digital-first support, occasional onsite presence at Microsoft locations worldwide is required. The team ensures quick resolutions to IT service issues, supporting both resident and dispatch technicians who manage incident tickets and offer in-person assistance.

Skills & Responsibilities:

  • Resident Technicians: 4+ years of experience; expertise in AV systems, hardware support, and network troubleshooting.
  • Dispatch Technicians: 2+ years of experience; capable of troubleshooting diverse technical issues across locations.
  • We have to work during local business hours of that specific location. Expertise on local language with English written and communication expertise
  • Experience with troubleshooting and managing AV systems (Crestron, Extron, Teams Rooms).
  • Strong communication skills, with a customer-focused approach to resolving issues.
  • Ability to adapt to evolving environments, displaying flexibility and innovation in service delivery.

 

  • Provide first-level onsite support for hardware, AV systems, device management, and basic networking.
  • Act as the primary point of contact for onsite support, including issue registration, classification, and restoration of failed IT services.
  • Collaborate with internal teams to ensure seamless ticket dispatch and support across various service areas.
  • Exhibit superior customer service by effectively communicating and assisting clients, while promoting a positive user experience.
  • Manage and troubleshoot Microsoft devices, AV setups (Extron, Crestron), and conference room equipment, ensuring functionality during events.
  • Contribute to AV event support, assisting with setup, troubleshooting, and post-event shutdown.
  • Maintain inventory of devices, spare parts, and equipment, ensuring timely replacements and repairs.
  • Certifications: CompTIA A+, CTS (Certified Technology Specialist), Azure Fundamentals, or equivalent.

 

Quantum Support Services

Key Responsibilities:

  • Provide onsite support at Microsoft’s Quantum research hubs (5 global locations).
  • Offer support 4 hours per week during local business hours at each site.
  • Manage peripheral stock (mice, keyboards, monitors) for the research hubs.
  • Ensure availability of peripheral stock through business administrators.

Skills Required:

  • Strong understanding of quantum computing and research environments.
  • Proficient in hardware and peripheral management.
  • Ability to coordinate and troubleshoot within a research setting.

Quantum Support: Monday to Friday, 9 AM to 5 PM (local time) at research hubs.

 

 

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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