Apply now »


Work with us

Title:  Customer Operations Support Engineer

Requisition ID:  66477
City:  Tokyo
Country/Region:  JP
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

 Key responsibilities include but not limited to:

  • Manage cases and resolutions with respect to corresponding incidents and problems to ensure root cause analyses are determined and permanent resolutions are implemented.
  • Act as a liaison between technical teams and customer care teams to provide feedback on customer issues and new feature development.
  • Optimize customer experience by working collaboratively with customer care team and continuously look for ways to improve processes.
  • Lead engagement with Dealer support teams to ensure dealer concerns are addressed in a timely manner.
  • Establish working relationships with the Brand and Product Planning teams and exchange key information related to customer issues and upcoming and launches.
  • Engage with social media team on a regular basis to stay up to date on customer feedback and update incidents and problems.
  • Support Business, and Marketing teams on commercial aspects related to customers including supporting privacy and legal teams.
  • Keep track of all new vehicle as well as feature launches to keep customer care team informed.
  • check how contact centre is able to resolve the connectivity complaints and if there is anything required to improve it further.
  • Able to manage time zone differences in Japan market with respect to India time zone.
  • Support dealer trainings from the connectivity perspective

 

Mandatory Skills: Automotive .

 

Experience: 3-5 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

Apply now »