Job Description
Job Title:  Service Desk Analyst - L2
Req Id:  66983
City:  Tokyo
State/Province:  Tokyo-to
Posting Start Date:  5/29/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

The purpose of this role is to the first point of contact for the users who call  Service Desk to troubleshoot appropriate end user issues in line with Customers  Service Desk objectives

  1.  Technical Skills:
    • Basic understanding of computer systems, networks, and software applications.
    • Ability to troubleshoot and resolve technical issues related to hardware and software.
  1. Communication Skills:
    • Excellent verbal and written communication skills to effectively interact with users and team members.
    • Ability to explain technical issues in a clear and concise manner.
  1. Problem-Solving Skills:
    • Strong analytical skills to diagnose and resolve technical problems.
    • Ability to think critically and provide solutions to complex issues.
  1. Customer Service Skills:
    • Ability to provide high-quality customer service and support.
    • Patience and empathy when dealing with users experiencing technical difficulties.
  1. Documentation Skills:
    • Ability to document troubleshooting steps and resolutions accurately.
    • Maintain detailed records of user interactions and technical issues.

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Mandatory Skills: TIS Service Desk .

 

Experience: 1-3 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
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