Job Description

Supply Chain Program Analyst (Japan Certified Refurbished Analyst) 

We are seeking a structured, results-driven Supply Chain Program Analyst to lead key operational and growth initiatives for the Japan Certified Refurbished program. In this role, you will be responsible for end-to-end sales tracking, leading NPI workstreams, facilitating strategic supply chain discussions to generate new inventory sources, and executing targeted program growth levers across the Japan market.

• Maintain and enhance daily/weekly sales performance dashboards to monitor run-rate, inventory velocity, and revenue targets.
• Deliver regular operational updates highlighting key business trends, channel performance, promotional impact, and stockout risks.
• Conduct root-cause analysis on sales variances and formulate actionable recommendations for regional commercial leads.

• Project manage the operational launch of new refurbished hardware SKUs into the Japan market.
• Coordinate cross-functional workstreams spanning Reverse Logistics, Quality Engineering, Regional Localization, Marketing, and Commercial Ops to ensure on-time launch milestones.
• Maintain standardized NPI playbooks, risk logs, and operational readiness checklists tailored to regional compliance and market standards.

• Drive operational discussions with reverse logistics providers and internal supply chain partners to establish reliable supply pipelines.
• Evaluate intake metrics and identify new supply streams (e.g., trade-in programs, carrier returns, enterprise surplus) to increase inventory throughput.
• Align demand planning forecasts with supply processing capacity to ensure consistent inventory availability across channels.

• Partner with business leads to identify, evaluate, and execute growth levers such as pricing strategy adjustments, promotional bundling, and other Go to market actions.
• Analyze regional refurbished device market dynamics and competitive positioning in Japan.
• Identify and drive process optimization projects across the refurb lifecycle to shorten turnaround times and reduce cost-to-serve.

• Bachelor's degree in Operations, Business Administration, Supply Chain, or equivalent practical experience.
• 3+ years of experience in program management, operations, or management consulting within consumer electronics, retail, or e-commerce.
• Professional fluency in written and spoken English and Japanese to interface with global cross-functional teams and local stakeholders.
• Strong proficiency in data analysis, reporting, and building structured operational tracking systems.

• Experience in reverse logistics, circular economy programs, or refurbished hardware markets in Japan.
• Familiarity with data analytics, dashboarding tools, and spreadsheet modeling.
• Proven track record of managing complex NPI launches or multi-stakeholder operational projects under tight deadlines.