Job Description
Own accountability for Tier 1 and Tier 2 ticket management
Analyze support trends and build an automation roadmap focused on AI, self-service, and workflow efficiency
Act as the single point of contact for escalations and collaborate with support teams to resolve issues
Serve as the product owner for IT Ops Automation, driving initiatives like password reset automation, user provisioning, and self-service portal enablement
Work cross-functionally with teams such as Security and Engineering to align automation efforts and manage dependencies
Influence and guide teams as a Subject Matter Expert in IT Helpdesk automation
Experience: >10 YEARS .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.