Job Description
Job Title:  Delivery Operations Manager L1
Req Id:  113197
City:  Toronto
State/Province:  Ontario
Posting Start Date:  11/20/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Role: Onsite Project Manager,

The person will be the prime responsible for planning, executing, and finalizing projects according to strict deadlines and within budget. Requires good management skills to driving large transformational programs, solution rollouts, Digital technologies, Voice and Chat solutions using Agile methodologies.

 

Total Experience: 8+ years

 

Relevant experience: 4+ years

 

Qualification Required: Bachelor’s degree in Comp.Sc., Information Tech. or related field.

  • PMP, PRINCE2, or similar project management certification.
  • Experience with Agile/Scrum methodologies.
  • Expertise in Technological Innovation System (TIS) PMO delivery Framework

 

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Responsibilities:

 

  • Lead a team of specialists, analysts, and SMEs to ensure provision of in-depth technical advice for their relevant subject matter area.
  • Interact with business SME’s to provision for functional scope.
  • Work with the enterprise architects and program team to initiate solution discussions regarding new business requirements
  • Establish communications, tools, methods, and templates conforming with Company requirements, standards, practices, tools, procedures, and applicable guidelines.
  • Maintain the Project Plan and contribute to the Integrated Project Plan and status reporting required by Company for different internal stakeholders.
  • Monitor progress against the Project Plan and report to the Company Sr. Project Manager, on a weekly basis, Project activities and resources to ensure progress against the Project Plan and work with Company’s Sr. Project Manager to address and resolve deviations from the Project Plan.
  • Conduct or attend regularly scheduled Project status meetings
  • Conduct or attend unscheduled meetings for the purposes of resolving roadblocks/escalation throughout the project lifecycle.
  • Support Company at Gate Review Meetings.
  • Provide reports relating to the Voice/Chat Services as reasonably required for Project.
  • Raise escalations/issues to company Sr. project manager for prompt resolution.
  • Lead and/or support discussions with Client. Leverage Suppliers expertise and relationship to help manage timely Delivery of Project goals.

 

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Key Skills

  • Proven working experience in project management in the ITES sector. Solid technical background with understanding and/or hands-on experience in Cloud based contact center implementations (Genesys / Cisco, and other Key ITES solution migrations).
  • Excellent client-facing and internal communication skills. Strong organizational skills including attention to detail and multitasking skills. Proficiency in project management software tools.

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Mandatory Skills: AI/ML(RPA) .

 

Experience: 8-10 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.