Job Description
Job Title:  ServiceNow ARCHITECT TSM
City:  Toronto
State/Province:  Ontario
Posting Start Date:  5/12/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

We are seeking a highly skilled ServiceNow Architect / Lead with strong expertise in Telecom Service Management (TSM). The candidate will design, implement, and lead end-to-end ServiceNow solutions aligned with telecom operations, service assurance, and network lifecycle management.

Key Responsibilities

Architecture & Design

  • Define scalable ServiceNow architecture with focus on TSM modules
  • Design end-to-end telecom workflows: Service Fulfillment, Assurance, Inventory
  • Lead solution workshops and translate business requirements into technical solutions
  • Ensure alignment with enterprise architecture and integration standards

TSM Module Expertise

  • Lead implementation of:
    • Telecom Service Management (TSM)
    • Service Graph Connectors
    • CMDB & CSDM aligned data models
    • Service Mapping (telecom services)
    • Network Inventory & topology modeling
  • Configure telecom use cases: fault management, alarm correlation, service impact analysis

Integration & Automation

  • Design integrations with OSS/BSS, network monitoring tools, external data sources
  • Implement REST/SOAP APIs, MID Server configurations, event-driven integrations
  • Automate workflows using Flow Designer, IntegrationHub, scripting

Leadership & Delivery

  • Lead teams (developers, admins, consultants)
  • Provide technical guidance, code reviews, and best practices
  • Drive Agile/Scrum delivery
  • Manage stakeholders across business, operations, and IT

Governance & Best Practices

  • Ensure adherence to ServiceNow standards, upgrade strategies, and security practices
  • Establish governance for CMDB, data quality, service mapping
  • Drive platform optimization and continuous improvement

Required Skills & Qualifications

Technical Skills

  • Expertise in:
    • ServiceNow ITSM (Incident, Problem, Change, Request)
    • Telecom Service Management (TSM)
    • CMDB, CSDM framework
    • Service Mapping & Discovery
    • IntegrationHub, Flow Designer
  • Proficiency in JavaScript, Glide APIs, Script Includes, Business Rules
  • Experience with REST/SOAP integrations and MID Server setup
  • Knowledge of telecom network concepts: RAN, Core, OSS/BSS

Functional Knowledge

  • Understanding of:
    • Service Assurance
    • Network Operations Center (NOC)
    • Fault & Performance Management
  • Experience in telecom service lifecycle and SLA/KPI tracking

Leadership Skills

  • Proven experience leading teams and large-scale implementations
  • Strong communication and stakeholder management
  • Ability to mentor and guide junior team members

Preferred Qualifications

  • Certifications: CSA, CAD, CIS (TSM preferred)
  • TOGAF or similar architecture certification (optional)
  • Experience working in telecom domain/projects

Key Competencies

  • Strategic thinking and solution design
  • Strong problem-solving and analytical skills
  • Collaboration and leadership abilities
  • Adaptability to evolving technologies

 
Mandatory Skills: ServiceNow - SaaS .

 

Experience: 8-10 Years .

 

The expected compensation for this role ranges from CAD 100000 to CAD 150000 .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

 

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

 
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