Job Description
Job Title:  ServiceNow LEAD ADMINISTRATOR L2
City:  Toronto
State/Province:  Ontario
Posting Start Date:  3/17/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Key Responsibilities

  • Plan, design, deploy, and manage ServiceNow Service Mapping solutions
  • Develop, manage, report and communicate on the performance of the Service Management processes through process management KPIs and metrics
  • Create and manage the Service Mapping infrastructure, including schedules, credentials, mid-servers and patterns
  • Create and maintain Service Mapping-related documentation including participation in ITSM Governance related items ensuring that Service Mapping is performing as expected
  • Ensure Service Mapping meets it requirements, including schedule scope, schedule completion and CMDB data population
  • Design, develop, and deploy new Service Mapping functionality
  • Define, create, and monitor Service Mapping health reports and dashboards
  • Identify, investigate and resolve Service Mapping issues in a timely manner
  • Keep Service Mapping aligned with other methods of populating the CMDB
  • Raise awareness and provide guidance to improve the understanding of Service Mapping and how it updates the CMDB, including training of key stakeholders
  • Ensure Service Mapping meets both the current and anticipated scope
  • Develop and maintain plans for both project and operational activities and provide project or operational briefings / updates as needed
  • Self-motivated to keep learning more about the ServiceNow platform, capabilities and best practices and apply/share them with teammates.
  • Be accountable to own and deliver the work assigned to you according to the timeline
Mandatory Skills: ServiceNow CMDB Administration .

 

Experience: 8-10 Years .

 

The expected compensation for this role ranges from CAD 100000 to CAD 150000 .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

 

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

 
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