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Title:  Technical Support

Requisition ID:  57626
City:  Toronto
Country/Region:  CA
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Seeking an IT Support Specialist with security awareness, strong stakeholder communication, and basic project management skills

Senior -Experience above 7 years

Provide technical support to product groups while maintaining a strong focus on IT security requirements. Act as SPOC for security requirements, ensuring timely remediation and contributing to a secure profile for the platform. This position requires excellent communication and stakeholder management skills, as well as a basic understanding of project management principles.

Responsibilities

  • Assist in the planning and execution of ITS and Enterprise protect projects.
  • Track project progress and provide regular updates to stakeholders, highlighting risks and impediments. 
  • Manage project documentation and ensure adherence to deadlines.
  • Contribute to the development of process improvements.
  • Provide excellent service to all platform colleagues, ensuring clear and timely communication.
  • Effectively communicate project requirements to technical and non-technical users.
  • Collaborate with different stakeholders to resolve risks and impediments.
  • Manage stakeholder expectations and provide regular updates on requests.
  • Maintain a strong understanding of IT security domains and policies.
  • Assist in education, implementation, and enforcement of security requirements.
  • Participate in security audits and vulnerability assessments.

Preferred Skills:

 

  • Technologies:  Scheduling tools (ex. Autosys, CA7); Bitbucket / Git; Observability tools (Splunk, Dynatrace); OS - Windows/Unix; File transfer technologies (ex. TIBCO); Cloud platforms (ex. Azure); SSO Services (ex. PingFed); Public/Private key certificates; IT Network
  • Collaboration tools: Confluence, ServiceNow, SharePoint, Jira
  • ITSM: Change Management, Access Management, Incident management, Project/Program Management, Stakeholder management, Task Management, IT Security, Process improvements.
  • Fundamentals: Agile / TDSA; Communication; Critical Thinking; Hands-on Data Analysis; Engineering Mindset; Requirement gathering; Root Cause Analysis; SDLC
  • Solid understanding of IT security principles and best practices.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and analytical abilities.
  • Ability to work independently and as part of a team.
  • Basic project management skills and experience.

Mandatory Skills: Technical Support .

 

Experience: 5-8 Years .

 

“Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicates including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis.. Wipro provides equal opportunities to all and values diversity.”

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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