Job Description
Role Purpose
The purpose of this role is to design, develop and troubleshoot solutions/ designs/ models/ simulations on various softwares as per client project requirements
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Primary Responsibilities:
- Carry out Traffica deployment, testing and upgrade projects.
- Handle Traffica software and hardware incident tickets, including - Problem troubleshooting and resolution - Software upgrade and patching
- Hardware repair and maintenance Technical Requirements - Traffica Expertise.
- Proficiency with Traffica, including installation, configuration, and operational support.
- Good to have relevant experience with deploying and supporting real-time network monitoring platform like those from Ericsson, IBM, Cisco - Windows Server Administration
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2. Provide customer support and problem solving from time to time
- Perform defect fixing raised by the client or software integration team while solving the tickets raised
- Develop software verification plans and quality assurance procedures for the customer
- Troubleshoot, debug and upgrade existing systems on time & with minimum latency and maximum efficiency
- Deploy programs and evaluate user feedback for adequate resolution with customer satisfaction
- Comply with project plans and industry standards
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3. Ensure reporting & documentation for the client
- Ensure weekly, monthly status reports for the clients as per requirements
- Maintain documents and create a repository of all design changes, recommendations etc
- Maintain time-sheets for the clients
- Providing written knowledge transfer/ history of the project
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Experience: 1-3 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.