Job Description
Rates including mark up - 120K/M - 130K/M
Exp - 8+ years
Location: Bangalore prefered, Open to PAN India.
Go through the JD completely and start working.
Please note that the customer is specifically looking for profiles with Linux and KVM experience. VMware-only profiles are being rejected.
Could you please confirm whether the below candidates have the mandatory skills mentioned in the JD?
Mandatory Skills (Must-Have)
- Strong Linux command-line expertise (OS internals, processes, memory, networking).
- Solid KVM / virtualization fundamentals.
- Strong Linux networking knowledge (bonding, VLANs, routing, TCP/IP).
- Proven advanced troubleshooting and RCA experience in production environments.
- Ability to own issues independently without hand-offs.
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The associate must have at least 8+ years of experience with L3/L4 skills in Linux virtualization and VMware administration.
Requesting you to please share the relevant profile only.
Key Responsibilities
- Own Sev-1 to Sev-4 escalations end to end (triage → RCA → resolution).
- Perform deep troubleshooting across Linux OS, KVM/hypervisor, networking, storage, and application layers.
- Analyze logs, traces, dumps, and telemetry to identify root cause.
- Work on complex product issues and propose workarounds and long-term fixes.
- Engage with engineering teams using high-quality escalation details.
- Participate in customer escalation calls and war rooms as required.
Mandatory Skills (Must-Have)
- Strong Linux command-line expertise (OS internals, processes, memory, networking).
- Solid KVM / virtualization fundamentals.
- Strong Linux networking knowledge (bonding, VLANs, routing, TCP/IP).
- Proven advanced troubleshooting and RCA experience in production environments.
- Ability to own issues independently without hand-offs.
Experience Profile
- Prior experience in L3/L4 product support, escalation, or sustaining engineering teams.
- Experience supporting Linux-based platforms or software products (not just infrastructure).
Nice to Have
- Exposure to Java-based platforms, middleware, and databases.
- Cutting edge technologies (Dockers, Kubernetes, python etc)
- Scripting/automation experience (Shell, Python).
Not a Fit If
- Profile is primarily VMware GUI-based administration.
- Seeking training, shadow, or transition roles.
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2. Skill upgradation and competency building
- Clear wipro exams and internal certifications from time to time to upgrade the skills
- Attend trainings, seminars to sharpen the knowledge in functional/ technical domain
- Write papers, articles, case studies and publish them on the intranet
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Deliver
| No. | Performance Parameter | Measure |
| 1. | Contribution to customer projects | Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT |
| 2. | Automation | Process optimization, reduction in process/ steps, reduction in no. of tickets raised |
| 3. | Skill upgradation | # of trainings & certifications completed, # of papers, articles written in a quarter |
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Experience: 5-8 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.