Job Description
Job Title:  VmWare L2 Support Engineer
City:  Bengaluru
State/Province:  Karnataka
Posting Start Date:  9/28/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Role Purpose

The purpose of this role is to resolve priority incident tickets and service requests while contributing to incident analysis, change request preparation, and continuous service improvement.

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Areas of responsibility

Triaging and resolution of tickets-"Perform initial triage for high priority incident tickets (P2 tickets) which may have an impact across one or more processes and resolve priority incident (P3) tickets within defined SLAs.

Create log of incidents and Document observations and related root causes, to support in evaluation of mitigation measures. "

Resolution of service Requests-Fulfil software/hardware/network service requests within agreed timeline, ensuring timely completion and adherence to SLAs while maintaining quality and accuracy in request handling.

SLA Monitoring-Monitor SLA timelines for entire lifecycle of high priority incident tickets (P2 tickets). Escalate as needed and participate in weekly or monthly service review meetings with clients and internal teams.

Change request execution-"Create change requests as per the priority of the incident tickets in adherence with the defined guidelines.

Present changes for approval with rollback plans in change approval meetings. Execute approved changes and document post-implementation outcomes."

Incident Analysis-"Analyse nature of incidents to support root cause analysis and related service improvement plans.

Contribute towards development of mitigation action to reduce repeat incidents, by identifying patterns of issues noted."

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Position Description:

Lead the daily operations on VMware for the Harman enterprise as L2 support engineer, monitoring observation and react with emendations based on SOP, work with other IT teams for troubleshooting.

Minimum Work Experience: 5 years

Position Requirements:

  • Working experience installation & configuration of esxi
  • Working Experience on Virtual machine creation.
  • Working Experience on snapshot creation and deletion.
  • Experience with VMware networking, VMware storage and permission management.
  • Knowledge on Content Library.
  • Working Experience on vmotion, Storage vmotion.
  • Creating a standard and distributed network port groups.
  • Knowledge on vRops.
  • Monitoring the alerts from vCenter and vRops.
  • Knowledge on vCenter architecture.
  • Work experience in raising the case with HP/Dell/Cisco.
  • Working experience in remote management of hardware.
  • Knowledge on any OS/VMware products is add on.
  • Familiar with any enterprise backup software according to SOP documents
  • Familiar with any enterprise SAN storage

Preferred Skills:

  • Advanced level technical skillset
  • Experience with analyzing data and preparing reports
  • Familiarity with ITIL

 

Mandatory Skills: Storage Virtualization .

 

Experience: 3-5 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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