Job Description
Job Title:  Lead Administrator L1
City:  Waltham
State/Province:  Massachusetts
Posting Start Date:  12/13/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

 

Role Purpose:

The purpose of this role is to design, test and maintain Service Now HRSD applications, Service Now administration knowledge which needs to be deployed at a client end and ensure it meets quality assurance parameters. The resource must have good knowledge and experience in service HRSD applications development and implementation.

 Responsibilities:

Develop software solutions by studying information needs, studying systems flow, data usage and work processes

Investigating problem areas followed by the software development life cycle

Facilitate root cause analysis of the system issues and problem statement

Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements

Conferring with project managers to obtain information on software capabilities

Capturing all the requirements and clarifications from the client for better quality work

Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation

Timely Response to customer requests and no instances of complaints either internally or externally

Maintain seamless Stakeholder Interaction to ensure smooth operations without any delays.

Primary Skills:

  • Production support for HRSD including Employees Relations module
  • Production support for Alumni portal and Employees Relations only ( No HRSD )
  • Deliver Break fixes
  • Work closely with HRSD Product owner to set priority for the tasks
  • Be able to Write user stories, get sign-off , develop, test, move code to UAT , secure UAT sign-off and work with OPS team to move changes to production

Certifications preferred:

Human Resources Service Delivery (HRSD) Implementer

CSA (CAD Preferred)
Mandatory Skills: ServiceNow - System Administration .

 

Experience: 5-8 Years .

 

The expected compensation for this role ranges from $60,000 to $135,000 .

 

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

 

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

 

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.