Job Description
Job Title:  IT Support Technician (contract)
City:  Warsaw
State/Province:  Warsaw
Posting Start Date:  4/9/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

The IT Support Technician plays a crucial role in the global IT organisation by ensuring a high performance of the service and customer satisfaction in the function that is the face of IT. The IT Support Technician is part of the global IT Support and End User Services organisation and manages supports end users and their workplace equipment in their respective region.
The IT Support Technician reports to the Regional Team Lead IT End User Support & Services.

 

Work Environment:

 

  •  Onsite – from Warsaw office

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Key Responsibilities:

 
  • Responding to tickets including initial triage
  • Ticket resolution based on Knowledge Base articles and Standard Work
  • Escalation of tickets as required as per Standard Work
  • Liaising with existing vendors
  • Installation, configuration and support to all hardware including laptops, desktops, printers, phones, macboook etc.
  • Installation, configuration and support to all software including Windows, Microsoft Office and other company applications
  • Support of company mobile devices
  • Management of Users and Groups in Active Directory
  • Tasks related to onboarding/offboarding of users
  • Basic troubleshooting of VOIP related issues
  • Basic support of telephony
  • Basic network troubleshooting
  • Contribution to activities supporting network security and compliance
  • Creation and review of knowledge base articles
  • End user training where relevant
  • Maintain an excellent level of customer service

 

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Requirements:

 

  • Working experience with IT hardware such as desktops, laptops, printers etc.
  • Basic networking knowledge
  • Professional level knowledge of MS Windows (Client and Server), MS Office, M365 and other typical desktop applications
  • Fluency in Polish
  • Excellent command of English language, both oral and written, additional languages are a plus
  • Working knowledge of general IT related Business Administration Processes
  • Ability to create and maintain professional business relationships
  • Basic problem solving
  • Ability to meet deadlines and manage stress effectively in high-pressure situations
  • Ability to self-motivate with a positive attitude
  • Driven to develop new skills

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Equal Opportunity Employer:
Wipro is an Equal Opportunity Employer. We provide consideration for all qualified applicants regardless of race, color, religion, gender, marital status, age, ethnicity, national origin, sexual orientation, political views, disability, or any other characteristic protected by law.

 

Internal Reporting and Whistleblower Protection:
Wipro IT Services Poland Sp. z o.o. adheres to the Internal Reporting and Whistleblower Protection Regulations. Candidates can submit internal reports via email to ombuds.person@wipro.com, through the Internet at www.wiproombuds.com, or by post/courier to Wipro's registered office.

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Mandatory Skills: Desktop Support .

 

Experience: 3-5 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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