Job Description

Hybrid module of work from our Warsaw office.  

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• Scope of Work:

  • Interpret and analyze technical requirements to maintain and improve the stability of production applications, particularly Java-based systems.
  • Proactively identify issues and develop solutions to enhance system reliability and performance with limited supervision.
  • Configure, monitor, and troubleshoot software applications, operating systems, databases, and supporting infrastructure following industry best practices.
  • Collaborate effectively with team members, developers, and stakeholders to address incidents and reduce downtime.
  • Work hands-on with performance analysis tools to detect bottlenecks and apply corrective measures swiftly.
  • Contribute to the continuous improvement of support processes, incident response protocols, and knowledge documentation.
  • Participate in on-call rotations to provide timely operational support and incident resolution.

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Mandatory Skills and Qualifications:

• Minimum of 4 years' experience in Site Reliability Engineering or Production Application Support, demonstrating a strong commitment to operational excellence.
• Extensive background in supporting production environments, managing incidents, and applying IT Service Management (ITSM) frameworks for enterprise-scale applications.
• Deep understanding of Java applications, including JVM internals, performance tuning, and troubleshooting.
• Proficiency in Unix/Linux operating systems and with SQL for database diagnostics and querying.
• Proven skills in identifying and resolving complex technical issues using debugging and problem-solving techniques.
• Experience working within large-scale server environments and managing associated operational challenges.
• Excellent communication and collaboration abilities, enabling effective cross-team engagement and knowledge sharing.
• Willingness and flexibility to participate in rotational on-call support shifts and adapt to varying operational hours as required.

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What we offer:

• Flexible benefits package tailored to your needs (Multisport card, shop vouchers, etc. – via MyBenefit cafeteria)
• Premium medical services for employees and family members (Luxmed)
• Life & Disability Insurance for employees and family members (Generali)
• Profitable Voluntary Pension Fund
• Social Fund benefits: holiday bonuses, kindergarten allowances, etc.
• Integration and cultural events for employees
• Reward and recognition programs for high performers
• Employee Referral bonuses
• Relocation assistance: accommodation, travel, and other covered expenses
• Friendly and inclusive company culture

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Equal Opportunity Employer:
Wipro is an Equal Opportunity Employer. We provide consideration for all qualified applicants regardless of race, color, religion, gender, marital status, age, ethnicity, national origin, sexual orientation, political views, disability, or any other characteristic protected by law.

Internal Reporting and Whistleblower Protection:
Wipro IT Services Poland Sp. z o.o. adheres to the Internal Reporting and Whistleblower Protection Regulations. Candidates can submit internal reports via email to ombuds.person@wipro.com, through the Internet at www.wiproombuds.com, or by post/courier to Wipro's registered office.