Job Description
Tittle: Senior Java Developer (Application Support + GenAI)
Work Mode: Hybrid 2,3 days a week from Warsaw, Gdansk
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Design, development, and deployment of multi-tiered web-based enterprise applications using Java, J2EE technologies including either Hibernate, Spring, JDBC, JNDI, IBM MQ Series, or Web services (SOAP, REST)
• Strong Trouble Shooting / Debugging Experience/VM support experience
• Level 3 24/7 support for all PPT products. This person needs to take part in on-call rotation.
• Expertise in Splunk, Prometheus, Grafana, Kafka, Cassandra, Scripting (Python and/or bash)
• Following Agile Methodology and participating in Analysis, Coding, Designing and Unit Testing phase of projects.
• Provide architectural and practical guidance to software development to improve resiliency, efficiency, performance, and costs.
• Experience in Grafana and Splunk for monitoring application specific logs, visualize metrics, create dashboard, and alerts.
• Working under various systems including either Unix, Linux, Ubuntu, or Windows.
• Knowledgeable about Database technologies like Oracle, MYSQL Solutions.
• Production support activities and knowledge in Troubleshooting problems in a cross-functional environment, problem management, Bug Fixing, handling incidents.
• Understanding of Mobile SDK languages is a plus
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- Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
- Mentor and guide Production Specialists on improving technical knowledge
- Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist
- Develop and conduct trainings (Triages) within products for production specialist as per target
- Inform client about the triages being conducted
- Undertake product trainings to stay current with product features, changes and updates
- Enroll in product specific and any other trainings per client requirements/recommendations
- Identify and document most common problems and recommend appropriate resolutions to the team
- Update job knowledge by participating in self learning opportunities and maintaining personal networks
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Deliver
No | Performance Parameter | Measure |
1 | Process | No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT |
2 | Team Management | Productivity, efficiency, absenteeism |
3 | Capability development | Triages completed, Technical Test performance |
Experience: 5-8 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.