Job Description

Hybrid module of work from our Warsaw or Gdańsk office.

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Key Responsibilities:

• Perform thorough root cause analysis and swiftly develop resolution strategies for client integration challenges, ensuring minimal downtime and maximum client satisfaction.
• Design, develop, and provide sample code and reference applications to support clients and internal teams, enhancing knowledge sharing and implementation efficiency.
• Develop and maintain proprietary tools aimed at streamlining troubleshooting processes, accelerating issue identification, and resolution.
• Operate autonomously with accountability, collaborating with engineering leads, product management, operations, and other stakeholders to deliver high-quality solutions.
• Maintain rigorous documentation on troubleshooting procedures, code samples, and development practices to facilitate team knowledge and client education.
• Continuously evaluate and adopt new technologies and methodologies to remain at the forefront of industry advancements, contributing to organizational growth.

Beyond technical expertise, the role requires exceptional communication skills to liaise effectively with both technical teams and external clients. A strong self-driven mindset and a passion for continuous learning are essential attributes to thrive in this challenging and rewarding position.

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Candidate Profile and Requirements:

We are seeking individuals with a minimum of 7 years of practical experience in software development, specializing in environments such as Java, C#, Python, Angular, and React. Your deep understanding of the Software Development Life Cycle (SDLC), particularly in security-conscious and multi-tier applications, will be crucial.

• Proven expertise in troubleshooting complex technical issues and conducting root-cause analysis with precision.
• Familiarity with industry-standard ticketing platforms like Jira and ServiceNow, along with proficiency in log management tools such as Splunk.
• Hands-on experience in architecting and testing large-scale RESTful APIs employing REST/JSON protocols.
• Strong foundational knowledge of web technologies including HTTP, HTML, REST, and JSON is essential.
• Demonstrated capacity to manage multiple concurrent projects, delivering quality outcomes within strict deadlines.
• A resilient, adaptable, and proactive problem solver who excels under pressure and embraces fast-paced, global team collaboration.
• Excellent interpersonal, facilitation, and communication skills—both written and verbal—to effectively interact across diverse teams and client bases.
• Robust organizational and strategic planning capabilities with a focus on delivering precise problem-solving solutions.

Success in this role requires a motivated self-starter who welcomes new challenges, stays abreast of evolving technologies, and thrives within a demanding, yet supportive, work environment.

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What we offer:

• Flexible benefits package tailored to your needs (Multisport card, shop vouchers, etc. – via MyBenefit cafeteria)
• Premium medical services for employees and family members (Luxmed)
• Life & Disability Insurance for employees and family members (Generali)
• Profitable Voluntary Pension Fund
• Social Fund benefits: holiday bonuses, kindergarten allowances, etc.
• Integration and cultural events for employees
• Reward and recognition programs for high performers
• Employee Referral bonuses
• Relocation assistance: accommodation, travel, and other covered expenses
• Friendly and inclusive company culture

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Equal Opportunity Employer:
Wipro is an Equal Opportunity Employer. We provide consideration for all qualified applicants regardless of race, color, religion, gender, marital status, age, ethnicity, national origin, sexual orientation, political views, disability, or any other characteristic protected by law.

Internal Reporting and Whistleblower Protection:
Wipro IT Services Poland Sp. z o.o. adheres to the Internal Reporting and Whistleblower Protection Regulations. Candidates can submit internal reports via email to ombuds.person@wipro.com, through the Internet at www.wiproombuds.com, or by post/courier to Wipro's registered office.