Job Description
Job Title:  IT Service Transition SME
Req Id:  95219
City:  Warwick
State/Province:  Warwickshire
Posting Start Date:  9/12/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Role Overview:

The Integrated Service Transition SME role is integral to the successful transition of services within our dynamic and fast-growing digital transformation environment. The ideal candidate will bring extensive experience in Network Operations and Process Advisory, with a proven track record of delivering high-quality IT service transition outcomes

Key Responsibilities:

  • Perform the Integrated Service Assessments to adequately define the relevant service design and transition criteria for service interdependencies 
  • Define and agree integrated requirements and solution design components to produce the Service Design package 
  • Provide inputs to Integrated Service Transition Approach and Plan 
  • Provide inputs to Integrated Service Design Pack 
  • Provide inputs to Integrated Support Model 
  • Submit updates for review to the NESO Service Owner for review and feedback in line with agreed plan
  • Train and coach NESO Service Owners and NESO Vendors (as required) on IST 
  • Fine tune IST basis feedback loop from NESO Service Owners and NESO Vendors 
  • Advise NESO Service Owners on the resolution of issues between services and to minimise conflicts - 

The ideal candidate must have working knowledge on Network operations as mandatory.

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Delivery Process/ Function Name

Quality

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Mandatory Skills: Process Advisory .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
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