About the Role

As a Lead Administrator you will play a pivotal role in driving network implementation projects. In this dynamic position,  responsible for overseeing the end-to-end management of network solutions, ensuring that clients receive exceptional service and effective solutions tailored to their needs. With a strong commitment to client centricity and a passion for results,  leverage  technical skills and collaborative spirit to engage with diverse teams across the organization, fostering an environment of learning and continuous improvement.

Qualifications Required:

•  Operational experience in IP/MPLS/Ethernet/SDH networks ideally in a Utilities environment.
•  Ability to manage all of resources required to run best in class network & telemetry operations.
•  Ensure that outsourced services and partners effectively deliver to very high standards.
•  Experience of managing outsourced services in an ITIL environment is required, effectively, setting direction, control and standards, ideally in operational network environments.
•  Strong knowledge of appropriate technology and systems that make up the network, telemetry and SCADA infrastructure would be an advantage.
•  Use of network monitoring tools and fault finding in these networks Understand and interpret both security and external regulations that impact upon the operation and effective running of operational networks.

Roles & Responsibilities:

•  Act as a focal point for business service liaison (including projects and service transition)
•  Manage all of the resources including third party service providers in the provision of operational management and control of CNI SCADA and CNI networks, ensuring that they are fully resilient, safe and secure. 
•  Work with IS, the business and all third party stakeholders to ensure that any changes to the networks and associated hardware are not going to affect the safe operational control of the networks.
•  Work with Audit, Security and any other outside Government organisations to ensure that the support operations are  compliant with policies and standards expected of critical CNI networks.
•  Participation in the management of incidents on CNI networks ensuring that resilience is brought back into operations a quickly as possible.
•  Lead root cause analysis investigations to ensure that learning is fed back to prevent reoccurrence.