Job Description
Job Title:  Lead Administrator L2
City:  Warwick
State/Province:  Warwickshire
Posting Start Date:  12/18/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Location: Warwick(Candidate should be close to this location )

Rate: 500 GBP PD

This role requires a voice/telephony engineer with familiarity of supporting MS Teams Voice and Cisco Call Manager (Mandatory skill) infrastructure and the provisioning of users and devices.

•        Capable of configuring CISCO LAN switches for the purpose of configuring IPT services

•        Understanding of IP networks, addressing systems, routing for the purpose of configuring IPT services

•        Knowledge of various legacy circuit type such as PSTN, POTS, ISDN30, assignment of number ranges, and telco ordering processes

•        Comprehensive understanding of SIP, SBC configuration and troubleshooting

•        Strong understanding of VoIP protocols (SIP, H.323), QoS, and VLANs.

•        Understanding of MS Teams Phone Service, provisioning, and troubleshooting

•        Capable of managing service requests and incidents through a Service Now resolver groups

•        Experience managing telecom and network carriers/supplier delivery and SLAs

•        Experience operating and troubleshooting call recording platforms such as Verint.

 Preferred certifications:

•        Cisco CCNP Collaboration

•        Microsoft Certified Teams Voice / Collaboration Communications Systems Engineer 

•        ITIL Foundation

 

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Mandatory Skills: Network Voice Admin .

 

Experience: 8-10 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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