About the Role:

Implementing, configuring, and administering BMC TrueSight Operations Management (TSOM) and BMC Helix Operations Management (BHOM), which includes the migration from TSOM to BHOM. Responsibilities include troubleshooting issues, integrating systems, automating tasks with scripting, generating performance reports, and ensuring compliance with ITIL best practices. Candidates need extensive experience with these BMC tools, strong problem-solving skills, and familiarity with ITIL processes and BMC PATROL agents.

Key Responsibilities:

Implementation and Configuration:
Install, configure, and customize BMC TSOM and BHOM applications and components. 
Administration and Maintenance:
Manage and maintain TSOM and BHOM within complex, distributed environments. 
Troubleshooting:
Diagnose and resolve issues with applications, integrations, and customizations in both TSOM and BHOM. 
Migration:
Manage the migration process from TSOM to BHOM, including data and policy migration and the migration of PATROL agents. 
Integration:
Integrate BMC products with each other and with third-party applications like ServiceNow /Cadalys / REmedy to create incident tickets. 
Performance Monitoring:
Monitor system performance, conduct health checks, and generate performance reports. 
Proactive Management:
Configure alerting mechanisms for proactive incident management and conduct root cause analysis for incidents. 
Documentation:
Develop and maintain documentation for system configurations and procedures. 
Collaboration:
Work with cross-functional teams to enhance monitoring capabilities and facilitate knowledge transfer.