Job Description
- Coordinate communications between software/hardware vendors and end users to resolve desktop technical issues.
- Document and assess IT Desktop Configurations as they relate to company polices.
- Perform regularly required maintenance of desktop applications and hardware systems as required.
- Deploy PC’s and all peripherals as requested.
- Image PC’s as specified by Reliant / client process
- Test connectivity and functionality of installed devices
- Provide timely and accurate support to the all desktop users
- Trouble shoot and resolve user issues
- Escalate issues as needed
- Request Assistance from other IT Departments as needed
- Assist other IT Departments as requested Gather end user requirements
- Gather and compile information from vendors, business owners, and / or other IT staff, asassigned.
- Follow Established policies, procedures, and documentation guidelines
- Performs other duties as required.
- Develop and maintain security procedures.
- Complies with health and safety requirements and with regulatory agencies such as DPH, etc.
- Complies with established departmental policies, procedures, and objectives.
- Performs other similar and related duties as required or directed.
- Regular, reliable and predicable attendance is required.
Required Skills and Experience:
- 2 - 5 years of experience supporting enterprise solutions (Healthcare clients preferred)
- Management Information Systems, or other related field, or equivalent professional experience.
- CompTIA A+ Certification preferred.
- Demonstrated Implementation Skills . Microsoft Certified Professional (or higher) desired.
- Familiarity with web-based and client/server application concepts.
- Excellent Written and Oral Communication Skills.
Experience: 3-5 Years .
Expected annual pay for this role ranges from $45,000 to $110,000 . Based on the position, the role is also eligible for Wipro’s standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.