Job Description
📢 Estamos contratando: Workforce Management Specialist
Você é apaixonado por otimizar a performance da força de trabalho e garantir eficiência operacional? Então essa oportunidade é para você!
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- 🔍 Principais responsabilidades: • Monitoramento e reporte de absenteísmo
• Condução de reuniões semanais com clientes
• Gestão de headcount e horas produtivas de fornecedores
• Acompanhamento de KPIs: atrasos, faltas, horas faturáveis
• Identificação e reporte de riscos de compliance
• Acompanhamento diário de indicadores internos
• Reporte de horas faturáveis, produtivas e de shrinkage
• Gestão visual dos indicadores e códigos auxiliares
• Gestão de acessos dos agentes aos sistemas dos clientes
- 🔍 Principais responsabilidades: • Monitoramento e reporte de absenteísmo
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Deliver
No. | Performance Parameter | Measure |
1. | MIS Management and Reporting | Quality of Analysis Zero errors in reports Zero non-conformance on timelines with respect to the client/ stakeholder requirements |
2. | Stakeholder Management | Customised dashboards as per client and functional requirements Zero escalations on data reporting Zero non-conformance on security or compliance requirements |
3. | Team Management | Team attrition %, Employee satisfaction score |
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Experience: 1-3 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.