Job Description
Job Title:  Resource Agent
City:  Yokohama
State/Province:  Kanagawa-ken
Posting Start Date:  12/8/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Role Purpose

"Order Management
• Sales Order Entry & Processing
• Action Sales Orders by following step by step processes documented in client provided SOPs
• Respond to and resolve enquiries, complaints or requests via internal stakeholders, ensuring a high level of customer service is maintained.
• Monitor the order process to identify and explore opportunities to improve processes and customer experience, and Ensure contracts are price indexed and/or extended in line with relevant Terms & Conditions
Deal Management
Post Deal booking customer service
• Provide provide advise our B2B Sales and Service teams on contracts that are outside of the normal processes.
Quote creation and quote support activities
• Ensure non-standard terms and conditions are approved and communicated
• Activation of Service & Lease Contracts
• Manage extension, upgrades and terminations of service contracts
• Invoice genration & presentment
"


 

͏

"Technical skills
• Basic MS-Excel skills.
• Familiarity of MS office tools: outlook, internet
• Good writing and comprehension skill

 

Experience in order Management/Contract/Quotes management or Tech Industry

Languages - Japanese (N1 or Native)& English - B1


Behavioral skills
• A clear focus on superior customer service and continuous business performance improvement
• Experience in analysing performance metrics and managing proactively for continuous improvement
• Demonstrated capacity to apply statistical measures to workflows and performance monitoring
• Outstanding communication skills, both verbal and written
• Task and goal-orientated, with high energy levels and strong attention to detail
• Capable of prioritising issues, and working with a sense of purpose and ownership
• Analytical, with strong problem-solving skills"

͏

͏

͏
Mandatory Skills: Order Management-Level 1 .

 

Experience: 1-3 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Information at a Glance

求人アラートの取得

募集中の求人情報があるときに通知を受け取り、その他の関連するキャリアニュースを入手します


登録する >

参加する

あなたの興味やスキルに合った募集中の職種を探す


求人検索 >

不審なメール、広告、またはWiproでの求人に遭遇した場合は、helpdesk.recruitment@wipro.co までメールでお問い合わせください。履歴書は履歴書やキャリア応募の監視対象ではないため、このIDに履歴書を電子メールで送信しないでください。

非倫理的/不公正な雇用慣行に関する苦情や懸念は、ombuds.person@wipro.com のオンブズグループに送信する必要があります。

私たちは機会均等雇用主です。資格のあるすべての応募者は、人種、肌の色、カースト、信条、宗教、性別、婚姻状況、年齢、民族および出身国、性自認、性表現、性的指向、政治的指向、障害の有無、保護された退役軍人の地位、または法律で保護されているその他の特性に関係なく、雇用の検討を受けます。

ウィプロは、アクセシブルで協力的でインクルーシブな職場の構築に取り組んでいます。採用および選考プロセス全体を通じて、障害者を含むすべての応募者に合理的な配慮が提供されます。宿泊施設は、可能であれば、申請前に通知する必要があり、個別に検討されます。ウィプロはすべての人に平等な機会を提供し、多様性を大切にしています。