Job Description
Role Purpose
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Review content of a graphic, violent, sexual, or egregious nature such as Adult, Sexual, Abusive, Hate, Derogatory, Illegal Acts, Violence, Death, and Tragedy and take appropriate action (Sensitive contents)
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Strong work ethic and ability to work with minimal supervision.
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Should be able to follow policies & procedures diligently as prescribed by the business.
- Excellent communication skills in English.
- Proactive and positive approach to tasks.
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Emotionally strong in nature, should be able to withstand inappropriate content with maturity and professionalism.
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Experience using internet websites and social communication tools.
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Strong analytical and logical reasoning skills.
- Strong Time Management skills
- Good Interpersonal & People skills with a good problem-solving approach.
- Should have Customer Centric Mindset
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Deliver
| No | Performance Parameter | Measure |
| 1 | Process | No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback |
| 2 | Self- Management | Productivity, efficiency, absenteeism, Training Hours, No of technical training completed |
Mandatory Skills: Content Moderation .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.