Job Description

Role Overview

This Lead Engineer Wipro role supports one of the world’s largest alternative investment management companies, delivering enterprise-scale End User Computing and Endpoint Operations. The role combines hands-on Windows and Mac engineering, SCCM, Intune, PowerShell, Citrix and endpoint automation with L3 support, application lifecycle management and compatibility testing to build secure, reliable and scalable workplace technology solutions. It also provides exposure to AI-enabled automation and agentic AI for scripting, troubleshooting, testing and continuous operational improvement.

Key Responsibilities

• Provide L3 Support for incident/problem escalations from L2/L3.
• Proactively remediate recurring issues by identifying root causes and analysing trend data to implement preventative automation and configuration improvements.
• Strong automation and scripting skills with PowerShell, including the ability to structure functions and modules.
• Analyze incident, defect, and deployment data to identify trends, recurring failure modes, and opportunities to improve reliability and test coverage.
• Create design documents to ensure automation patterns align with our SDLC.
• Develop scripts for integration with third-party systems (e.g., ServiceNow, Active Batch).
• Conduct compatibility and certification testing for desktop software and hardware.
• Automate QA testing and identify and resolve conflicts with other MSI packages from commercial vendors and internally developed applications.
• Test new functionalities and enhancements for various applications, including COTS software, operating systems, Microsoft application suites, end-user COTS software, drivers, and patch enhancements.
• Perform end-to-end functional and regression testing, ensuring compliance with applicable standards and baselines.
• Identify, log, and track defects found during testing within a shared tracking portal, addressing issues that must be resolved before production use.
• Possess a deep understanding of the Windows registry, group policy, file system, and security privileges.
• Familiarity with ticketing and workflow tools such as ServiceNow and Jira.
• Excellent written and verbal communication skills.

Experience & Capabilities

• 3-5 years of relevant experience, depending on role level.
• Must possess extensive knowledge and experience in Operating System imaging, scheduled task sequencing, and the creation of both physical and virtual Windows desktop and laptop machines within a designated test lab environment.
• Strong expertise in building Windows-based machines, including physical and virtual environments.
• Experience using AI tools to accelerate scripting, troubleshooting, documentation, and test creation (e.g., copilots, chat-based assistants, and IDE-integrated AI).
• Strong hands-on experience with endpoint management tools such as SCCM and Intune.
• Proficient in deployment to both Windows and Mac environments.
• Hands-on experience administering and troubleshooting macOS, including packaging/deployment workflows and common endpoint management integrations.
• Must be flexible and willing to work in a 24/7 environment with varying shifts and should excel in a team setting.
• Communicates ideas and thoughts clearly and effectively using both verbal and nonverbal techniques.

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