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Job Description
Role Purpose
The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders.
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Areas of responsibility
Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.
SLA Monitoring-Ensure SLA compliance for assigned technology areas and ensure proactive escalation management.
Performance tuning and optimization-Analyse system performance data, coordinate findings on system behaviour, and support capacity planning initiatives to enhance overall system efficiency.
Perform system Improvements-Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams.
Handling disaster recovery-Perform security assessments and recovery drills, and implement necessary controls to ensure compliance with established security standards.
Reporting and stakeholder engagement-Participate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication to ensure transparency and service alignment.
Team Management-Collaborate with team members to resolve open tickets and service requests.
Knowledge base and continuous learning Contribute to updating SOPs, knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution.
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DTJP00040802- GPS Deploy - Senior Project Management, Services Project/Program Management - IND
Location – Bangalore client office.
Rate :-120K/M
exp :- 8+ yrs
Shift Timings: EMEA Shift 1pm-10pm IST
Mandatory Skills (3 must have):
Secondary skills:
Degree Requirements:
Certifications (if any): · 8+ years of Project Management experience · Strong hands on experience in the Waterfall methodology · Experience managing projects in both large and small environments · Proven experience in Data project migrations/transitions · Previous experience in the Infrastructure industry · Strong stakeholder and project delivery skills
### Job Summary We are seeking an experienced professional to lead services project and program management initiatives, with a strong focus on data migration and Dell storage systems. The ideal candidate will have a deep understanding of data migration concepts, methodologies, and tools, as well as expertise in Dell's storage platforms, including PowerMax, PowerStore, PowerFlex, PowerScale, VxRail, ECS, ObjectScale, and APEX.
### Key Responsibilities
* Articulate the types of data migrated by Dell Professional Services, including block, file, virtual to virtual, and application, and explain how these migration types impact project level of effort, phases, and tool selection
* Convey an understanding of how migration types correlate to Dell's primary storage systems and describe the company's data migration service offerings, including standard, custom, and consult services
* Demonstrate knowledge of data migration tools, including Carbonite Migrate, Secure Copy, and Datadobi DobiMigrate, and explain how they are utilized in different migration scenarios
* Understand the basics of operating systems, including Windows, Linux, UNIX, VMware, and Hyper-V, and how they relate to data migration
* Apply knowledge of data migration concepts, methodologies, and project workflow, including discovery, analysis, design, planning, execution, validation, and close-out
* Understand the data migration cutover decision-making process, success criteria, rollbacks, and escalation management
* Provide expertise on Dell's role in migrating critical customer production data to Dell platforms and explain how data migration services are staffed and adjusted due to scope, customer environment, and migration tools
* Utilize knowledge of project documentation, including runbooks, checklists, and EPS templates, and understand various data migration tools and their applications
* Provide an overview of PowerEdge Rack servers, including their capabilities and use cases, and explain the CloudIQ Cybersecurity feature scope with PowerEdge ProDeploy Plus services
* Demonstrate understanding of PowerMax and VMAX storage systems, including array models, configuration options, serviceability access, and use case scenarios ### Key Skills
* Data migration concepts, methodologies, and tools
* Dell storage systems, including PowerMax, PowerStore, PowerFlex, PowerScale, VxRail, ECS, ObjectScale, and APEX
* Operating systems, including Windows, Linux, UNIX, VMware, and Hyper-V
* Project management and workflow, including discovery, analysis, design, planning, execution, validation, and close-out
* Data migration cutover decision-making process and escalation management
* PowerEdge Rack servers and CloudIQ Cybersecurity feature scope
* PowerMax and VMAX storage systems, including array models, configuration options, and serviceability access
INTERVIEW PROCESS:
Interview process (Phone, Zoom, In person) Virtual
No of Rounds (Technical & Manager Round)
Duration of Interviews 2
Mandatory Skills: EMC PowerMAX Storage .
Experience: 5-8 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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