Associate
CEBU CITY
Operations
Experience : 0-1 Years
Job Code : 47503
Apply Now We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro does not charge any fee at any stage of the recruitment process and has not authorised agencies/partners to collect any fee for recruitment. If you encounter any suspicious mail, advertisements or persons who offer jobs at Wipro, please do let us know by contacting us on helpdesk.recruitment@wipro.com
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. Wipro does not charge any fee at any stage of the recruitment process and has not authorised agencies/partners to collect any fee for recruitment. If you encounter any suspicious mail, advertisements or persons who offer jobs at Wipro, please do let us know by contacting us on helpdesk.recruitment@wipro.com

Mandatory Skills:

Customer Focus, Customer Service, Verbal Communication, Problem Solving, Teamwork, People Management, Managing Processes

Job Description:

� Customer service orientation � Excellent English communication skills (verbal and written) with neutral accent � Active listening skills � Computer and keyboard skills (working knowledge of PCs e.g. MS Office) � Teamwork � Reasonable analytical skills � Situation handling skills � Good motivational fit (job, organization, location) � Willing to work on shifting schedules, grave yard shift, holidays or rest days as may be required by business exigencies

Roles & Responsibilities:

� Handle inbound and outbound calls according to defined quality, standards, policies and procedures � Deliver excellent customer service and ensure customer satisfaction in all calls � Ensure accurate documentation of each call � Attend to customer queries, concerns and complaints and provide first time call resolution � Escalate calls to proper parties following proper protocols � Ensure compliance to all company policies and procedures � Keep oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems � Keep all company information which includes customer information confidential and secured

Apply Now We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro does not charge any fee at any stage of the recruitment process and has not authorised agencies/partners to collect any fee for recruitment. If you encounter any suspicious mail, advertisements or persons who offer jobs at Wipro, please do let us know by contacting us on helpdesk.recruitment@wipro.com
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. Wipro does not charge any fee at any stage of the recruitment process and has not authorised agencies/partners to collect any fee for recruitment. If you encounter any suspicious mail, advertisements or persons who offer jobs at Wipro, please do let us know by contacting us on helpdesk.recruitment@wipro.com